Last update 08/12/2022
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You can download a PDF version of our privacy policy by clicking here
The purpose of this Privacy Policy is to inform the user of the means implemented by the company Bernard Charlot EIRL Meilleursmoucheurs.fr to process and collect the User's personal data on the site www.meilleursmoucheurs.fr and its a.k.a.
This privacy policy supplements our General Terms and Conditions of Use and General Terms and Conditions of Sale.
APPLICATION
By accessing the sites and subscribing to the services offered, the user accepts this privacy policy and the collection and processing of the data indicated.
If the user does not wish to see his data collected and processed as indicated, he must imperatively refrain from using the sites or subscribing to the services offered or setting his browser in accordance with the data he wishes or not to allow to be collected and processed.
PREAMBLE
We attach the greatest importance to the protection of your personal data and limit their use to the maximum and strictly necessary for the operation of our services. We are concerned about your satisfaction and will be happy to receive any comments from you on our personal data processing policy.
PERSONAL DATA
Purpose of processing (purpose)
Bernard Charlot EIRL Meilleursmoucheurs.fr, whose head office is located in TOULOUSE (31200), 10 rue Jean-Baptiste Dumas, has the online sales website www.meilleurmoucheurs.fr (also accessible through its alias www.meilleurmoucheur. fr and www.meilleursmoucheurs.com ). These sites are hosted on the Shopify platform.
These sites allow you to:
- to request subscription to our newsletter
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to open a customer account then facilitating the placing of orders. Opening a customer account is not mandatory to place an order.
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receive and process orders (including payment and delivery) from our customers. The data collected on this occasion is recorded and processed in a customer file.
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submit various requests in relation to the products we offer and your orders (information, delivery tracking, after-sales service, etc.)
Files
The personal data collected for these purposes is recorded in company files in Toulouse and saved to avoid accidental loss on other sites exclusively in France or Europe.
Copies of certain data are also recorded in the files of the various service providers that we use to provide you with our services and of the service providers, subcontractors or partners of these companies:
- Shopify – online sales platform
- Shopify payents - payment platform
- Paypal – payment platform
- Stripe – payment platform
- Boxtal - delivery
- La Poste - delivery
- Mondial Relay – delivery
- Relais Colis – delivery
- Chronopost - Delivery
- Sendinblue – online marketing, emailing
Legal bases of processing
- Order management: the legal basis of the processing is the execution of a contract
- Sending commercial solicitations by e-mail on products similar to those ordered by customers: the legal basis for the processing is the legitimate interest of the company, namely to promote our products to our customers.
- Sending commercial solicitations by email on products offered by our company: the legal basis for processing is consent.
- Opening a customer account: the legal basis for processing is consent.
- Processing of requests: the legal basis for processing is consent. The purpose will be limited to what is indicated in the request.
Data Categories
- Identity: title, surname, first name, address, delivery address, billing address, telephone number, e-mail address, date of birth, internal processing code allowing the identification of the customer, data relating to registration on lists of 'opposition.
- Data relating to orders: transaction number, details of purchases, amount of purchases, data relating to the payment of invoices (payments, unpaid bills, discounts), product returns.
- Data relating to the means of payment: bank card number, expiry date of the bank card, visual cryptogram, transaction identifier
- Data necessary for carrying out loyalty and prospecting actions: purchase history.
Data recipients
- The secure payment platforms Shopify payment, Paypal and Stripe are recipients of the data relating to the means of payment. Bernard Charlot EIRL Meilleursmoucheurs.fr has no access to this data .
- The Bernard Charlot EIRL Meilleursmoucheurs.fr customer and billing services are recipients of all categories of data with the exception of data relating to means of payment.
- Our subcontractors and in particular Boxtal, La Poste, Mondial Relay, Relais Colis, and Chronopost responsible for the delivery of orders, are recipients of the identity, address, email and telephone number of our customers. as well as part of the information on the orders to determine the size, weight and cost of delivery and possible insurance.
- The Shopify platform which hosts our online store and its subcontractors and partners have access in whole or in part to the various categories of data indicated.
- Our subcontractor Sendinblue is the recipient of the email addresses of our customer base for the exclusive use in the emailing campaigns of mieuxmoucheurs.fr. No other authorization to use our email database is granted to Sendinblue.
The privacy policies of our partners and subcontractors can be accessed at the following links:
Data retention period
- Data necessary for order management and invoicing: for the entire duration of the commercial relationship and ten (10) years for accounting obligations.
- Data necessary for carrying out loyalty actions and prospecting, newsletter: for the entire duration of the commercial relationship and three (3) years from the last purchase or contact with the prospect. Anonymized versions of the data may nevertheless be kept longer for statistical processing.
- Data relating to means of payment: these data are not accessible to Bernard Charlot EIRL Meilleursmoucheurs.fr.
- Data concerning opposition lists to be received from prospecting : three (3) years.
Your rights
If you no longer wish to receive advertising or newsletters from the company Bernard Charlot EIRL Meilleursmoucheurs.fr (exercise of the right of opposition or withdrawal of consent already given), CONTACT US at info@meilleursmoucheurs.fr
You can access the data concerning you, rectify it or have it erased. You can close your customer account at any time. You also have a right to portability and a right to limit the processing of your data (Consult the cnil.fr website for more information on your rights).
To exercise these rights or for any question about the processing of your data in this device, you can CONTACT US at info@meilleursmoucheurs.fr
If you believe, after contacting us, that your "Data Protection" rights have not been respected, you can file a complaint online with the CNIL (cnil.fr)
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit certain websites. A number of different cookies are used, including strictly necessary, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, for example if it is their first visit or if they are frequent visitors.
Bernard Charlot EIRL Meilleursmoucheurs.fr does not use its own cookies on its website www.meilleursmoucheurs.fr (or aliases).
However, our site is hosted by Shopify and installs cookies from Shopify, partners and subcontractors on your computer, some of which are necessary for the services provided to us by Shopify to host our site and our online sales services.
The other partner services we use (Paypal, Stripe, Boxtal) are also likely to install cookies as well as social network sharing buttons (Facebook, Twitter). Please refer to the information on the following links:
The user is presumed to have agreed to the use of these different cookies by clicking the 'I understand' box in the banner that is displayed during a first visit to our sites and by continuing to visit pages of our sites.
If the user deletes the cookies on their device or sets their browser not to accept them in whole or in part, it is possible that the service provided by our sites will be affected. We decline all responsibility for any malfunctions generated as a result.
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