Last update of 05/24/2022
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You can download a PDF copy of our T&Cs by clicking here
1. Preamble
These conditions indicate in particular the following information:
- The identity of the company and the director
- The means of reproduction and archiving of these conditions
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The legal notices of the site www.meilleursmoucheurs.fr and its aliases.
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The general conditions of use (CGU) of the site www.meilleursmoucheurs.fr and its aliases
- Privacy policy and personal data management procedures
- The essential characteristics of the goods offered
- The different steps to follow for the conclusion of the online contract
- Technical means of identifying and correcting errors made during data entry
- Languages offered
- Terms of archiving and access to the contract
- Legal and contractual guarantees
- Delivery times, costs and methods
- Monitoring of delivery and costs of remote communication techniques
- The price
- Methods of payment and means of security
- Details on the procedures for exercising the right of withdrawal,
- The duration of the contract and the validity of the price.
It is specified beforehand that these conditions exclusively govern retail sales, by internet, to individuals from the site www.meilleurmoucheurs.fr or its aliases www.meilleurmoucheur.fr and www.meilleurmoucheurs.com to which the same conditions apply.
This site sells fishing equipment intended exclusively for recreational use to the exclusion of any professional use or of similar intensity.
These conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders you place on this site.
We do our best to satisfy you. On this site, we present all the essential characteristics of the goods. We will be attentive to the comments you send us.
Most of the characteristics presented (photos, descriptions, etc.) are taken from information given by the manufacturers. We invite you to always carefully read the instructions for use and safety when delivered with the products.
These general conditions are presented in French.
2 Identity of the company and the director
www.meilleursmoucheurs.fr is a service of the company:
Bernard Charlot EIRL bestflyers.fr
Online purchase and resale of leisure equipment (fishing)
Head office: 10 rue Jean-Baptiste Dumas – 31200 TOULOUSE – France
880 974 66 RCS Toulouse
SIRET:
Director: Bernard Charlot
Email: info@meilleursmoucheurs.fr
3. General terms and conditions of use of the Meilleursmoucheurs.fr and Meilleursmoucheurs.com websites
The General Conditions of Use (CGU) of the site www.meilleursmoucheurs.fr are an integral part of our general conditions of sale and are accessible on the site.
3 Privacy policy and terms of personal data management
Our privacy policy and method of managing personal data is an integral part of our general conditions of sale and is accessible on the site.
4 The different steps to follow for the conclusion of the online contract
4.1 Order
The order is made on the Internet via the site www.meilleursmoucheurs.fr (or its alias).
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click ''add to cart''. At any time of your navigation on our site, you can access the screen showing the contents of the basket which gives access to the following stages of the order.
A specific ordering procedure for non-stock orders is indicated in the following paragraph.
4.2 Validation of the contract
When you access the contents of the basket (button at the top of the screen or by adding an item to the basket), a summary screen shows you the contents of the basket and prompts you to tick a box indicating that you accept our General Conditions of Sale and our Privacy Policy (links allow you to view these two documents). This acceptance then allows you to access the 'place order' button.
The next screen allows you to enter your details for delivery and provides access to the 'continue to shipping' button.
You reach the shipping mode selection screen. The 'continue to payment' button allows you to access the payment stage which will be carried out on the payment platform (Stripe or Paypal), by French check or by IBAN transfer.
A summary of your order is visible with all the products and options selected, the delivery costs, the total price and the information transmitted for the delivery.
You must check in this order form all the information transmitted, and in particular all the elements useful for delivery (delivery address, digicode, telephones, etc.). Buttons allow you to modify this information if necessary.
If you do not have to modify the form, and to continue your order, you must click on ''Verify the order'' which gives you access to the last screen allowing you to check all the information of your order one last time. The 'Confirm payment' button definitively confirms the order and sends you back to the payment platform or informs you of the terms of payment by check or bank transfer.
After payment on the platform's secure server, an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.
When payment is made by check or bank transfer, the order will only be processed after receipt of payment on our bank account: this operation leads to a delay which can be significant.
The prior collection of the Internet user's identification elements (first name, last name, address, email) by the optional opening of an account facilitates the stages of conclusion of the contract.
4.3 Order out of stock
Normally the products offered on the site are in stock in France (at Meilleursmoucheurs.fr or at our French wholesale suppliers) and their possible unavailability is indicated and does not allow the ordering process indicated above to be launched.
We also propose to acquire through us certain brand products that we distribute but are not presented on the site (specific order).
If you wish to acquire a product out of stock, you should contact us by email to establish a preliminary estimate which will specify the estimated delivery date. The order will only be effective after acceptance of the quote and when we have received your payment.
The names of the various brands of which we are distributors and for which we can order products out of stock are indicated on the site.
In any case, we reserve the possibility of refusing or canceling an order for a product proving to be unavailable in stock in Meilleurmoucheurs.fr or supplier.
4.4 Technical means of identifying and correcting errors
You have the right at any time to identify and correct any errors made when entering your data. When you notice an error after the conclusion of the contract, you must contact us.
We accept customer order changes (including cancellations) that reach us before the shipping date, free of charge. After the date of shipment, modifications or cancellations of orders will be processed in accordance with the legislation in force, the return costs being your responsibility.
5 Terms of archiving and access to the contract
A copy of our T&Cs as well as the invoice summarizing your order is sent to you by email when the order is processed. We invite you to keep them.
We carry out an archiving of the CGV, any accepted quotes and invoices on a reliable and durable medium.
You have the right to communicate these documents by email for orders of an amount greater than or equal to €120.
6 Legal and contractual warranties
6.1 Legal guarantees
We recommend that you check the products upon delivery by the carrier and report any anomaly to them and let us know by email.
In accordance with the legal provisions in force relating to the conformity of the goods with the contract, in matters of hidden defects (available in appendix 1 of these conditions), we will refund, repair or exchange any product apparently defective, damaged or damaged or not corresponding to your order. We will be able to offer you an equivalent product in the event of the unavailability of another copy of the article in question. However, we do not guarantee hidden defects that are not known to us (article 1643).
We will also reimburse you for all return costs upon presentation of receipts.
We ask that you contact us by email or telephone before any return. We will send you a return form to attach to your shipment.
The products must be returned in the condition received with all the constituent elements. The packaging must be of similar quality to that used for the shipment to avoid any deterioration.
The return of any product must be made by a means allowing the follow-up of the delivery of the parcel.
The return of products costing more than 50 euros must be made by a means verifying the hand delivery to our after-sales service.
We ask you to send us by email the tracking references of your return package as soon as it is sent.
We remind you that we will not be able to take care of problems due to abnormal and non-compliant use of the products and in particular (non-exhaustive list): professional use or of similar intensity, assembly / disassembly not planned or not in accordance with the instructions for use, breakage due to a circumstance or an external factor not corresponding to the normal use of the product.
6.2 Liability
We do our best to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our responsibility cannot be engaged due to a fortuitous event, a case of force majeure, the unforeseeable and insurmountable fact of a third party to the contract.
7 Delivery times, costs and methods
7.1 Terms of delivery
We will deliver the products to you at the address indicated in the order form.
7.2 Delivery time
We ship orders within 5 business days at most and often within 2 business days. In the event of an exceptional delay in delivery, we will inform you of this by e-mail as soon as possible and we will offer you a new date.
We inform you of the dispatch date in the dispatch message for your order, which also includes your paid invoice. For a product in supplier stock, we check its availability and delivery time before indicating this date to you.
The delivery time after shipment depends on the carrier chosen. Most of the times indicated by the carriers are not guaranteed.
In the event of absence from home on delivery or delivery to a relay parcel, it is your responsibility to collect the parcel within the time indicated by the carrier.
7.3 Delivery costs
The delivery costs are those mentioned when ordering.
We only deliver in France and in certain European countries indicated on the site.
7.4 Delivery tracking
Our deliveries are made by means allowing the tracking of the delivery of the parcels: we then communicate to you by email the number allowing you to follow the progress of the delivery on the site of the chosen carrier.
You can contact us by email for any question relating to your delivery.
8 Price
The prices of our products are indicated in euros on our site and recalled when ordering. By virtue of our status as an auto entrepreneur with limited liability (EIRL) VAT is not applicable article 293B of the CGI.
The prices include in particular the costs of processing your order. Delivery costs are indicated separately when ordering.
For orders delivered to a country outside the EU, the import is deemed to be made by the customer. Customs fees or other import taxes are the responsibility of the customer and are not included in our prices.
9 Methods of payment and means of security
We collect your payment upon receipt after validation of your online order. However, you can freely cancel your order as long as it has not been handed over to our carrier for dispatch. In this case, we will refund all of the sums paid no later than 30 days following your cancellation.
9.1 Means of payment
We accept payment by French check, IBAN transfer or through a secure payment platform (Stripe or Paypal). This implies that no banking information concerning you passes through our site.
You have several means of payment to pay for your purchases via these platforms:
- Either by credit card CB, VISA or MASTERCARD
- Either by your Paypal account if you have one. Pay online by simply entering your email address and password.
10 6. Satisfied or refunded: modalities for exercising the right of withdrawal - REFUND POLICY
In accordance with the legal provisions, within 14 days of your order, you can exercise your right of withdrawal. Simply send us an email or letter containing your letter of withdrawal following the model provided in appendix 3. You do not have to justify your reasons or pay any penalty. With the exception of return costs, which remain your responsibility, we will reimburse all sums paid no later than 14 days following receipt of your withdrawal or receipt of the returned product, if already delivered. The refund will be made with the means used for payment.
If the product has already been delivered or is being delivered upon receipt of your withdrawal, the refund is subject to the return of the product under the conditions indicated below.
We ask that you contact us by email before any return. We will provide you with a return form which must be attached to your shipment.
The products must be returned in the condition received with all the constituent elements. The products must not have been used and in particular no trace of use must be visible on the product. The labels and markings present must not have been removed or modified. For fishing rods we ask you not to remove the protective film from the cork handle. The packaging must be of similar quality to that used for the shipment to avoid any deterioration.
We recommend that you return the product by a means that allows tracking until it is delivered by hand to our after-sales service.
We ask you to send us by email the tracking references of your return package as soon as it is sent.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the specific specifications of the consumer.
11 Duration of the contract and validity of the PRICE
Our price offers are only valid within the double limit of the period of validity of the offer concerned and available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day of the order.
12 Applicable law / Competent jurisdiction
These conditions are subject to French law.
We invite you to contact us prior to any dispute to seek an amicable solution.
You can also call on a consumer mediator.
In the event of a dispute on the merits or on the form, the French courts will have sole jurisdiction.
13 Contact us/after-sales service
If you wish to contact us, our customer service is at your disposal
- by telephone (not surcharged): 06.70.67.94.62. Being a sole proprietorship, we will not always be able to take your call immediately. Thank you for apologizing for the inconvenience caused and for leaving us a message. We will do everything we can to call back quickly.
We also offer you the possibility of opening an online account on our site which will facilitate your orders and will allow you to directly access information concerning them.
14 Intellectual Property
We invite you to consult our General Conditions of Use of our sites for questions of intellectual property.
15 Nominative and personal information – GDPR
We invite you to consult our Privacy Policy regarding the management of personal and personal information in accordance with the GDPR.
Annex 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Article L211-5
To be in conformity with the contract, the good must:
1° Be suitable for the use usually expected of a similar item and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.
Article L211-6
The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately able to know them.
Article L211-7
The defects of conformity which appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.
Article L211-8
The buyer is entitled to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect which he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials supplied by him.
Article L211-9
In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the good.
However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L211-10
If the repair and replacement of the good is impossible, the buyer can return the good and have the price refunded or keep the good and have part of the price refunded.
The same option is open to him:
1° If the solution requested, proposed or agreed pursuant to Article L. 211-9 cannot be implemented within one month following the buyer's complaint;
2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for.
However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.
Article L211-11
The application of the provisions of articles L. 211-9 and L. 211-10 takes place at no cost to the buyer.
These same provisions do not preclude the award of damages.
Article L211-12
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized to him. by the law.
Article L211-14
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the warranty against latent defects
Item 1641
The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or does not would have given a lesser price, if he had known them.
Item 1642
The seller is not liable for apparent defects of which the buyer has been able to convince himself.
Item 1643
He is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he will not be bound by any guarantee.
Item 1644
In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned, as will be arbitrated by experts. .
Item 1645
If the seller was aware of the defects of the thing, he is liable, in addition to the restitution of the price he received for it, for all damages towards the buyer.
Item 1646
If the seller is unaware of the defects of the thing, he will only be required to refund the price, and to reimburse the purchaser for the costs incurred by the sale.
Item 1647
If the thing that had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and for the other compensations explained in the two preceding articles.
But the loss happened by fortuitous event will be for buyer's account.
Item 1648
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
Appendix 3: Model withdrawal form (decree of March 25, 2022, appendix to article R221-1)
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of Bernard Charlot EIRL Meilleursmoucheurs.fr 10 rue jean baptiste Dumas 31200 Toulouse, info@meilleursmoucheurs.fr
I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only in case of notification of this form on paper):
Date :
(*) Strike out the useless mention.
